Can’t find the picture you just uploaded? No need to worry, there are two possible causes – it isn’t finished uploading yet, or you may be looking in the wrong place.
When will my photo be available?
Most photos take only a moment to upload. However, this experience can vary from user to user depending on the size of the file and the user’s Internet connection speed. If the upload hasn’t completed yet, give it a moment and you may see it soon. If you’re sure it’s uploaded but you can’t find it, see the other option below.
I can’t find my picture!
We know that people don’t always upload pictures on the day that they’re taken. For that reason (and to make it easier to find later) we sort the photos you upload by the date that the photo was taken, not by the date it was uploaded to MiMedia. If you’ve just uploaded a picture from your cousin’s wedding five years ago, and now you can’t find it, you may not be looking far enough back in your history on the Photos page.
Sometimes, the metadata for a photo is changed as it moves from our camera to our computer to our mobile, etc. If this has occurred, then it’s likely your photo brought with it the date that the picture was last modified on your computer. This is something that happens outside of MiMedia and unfortunately not something that we can control. You may want to do a quick browse through your Photos page to see if it’s landed on another date.
If the upload of the photo did go through, navigate back to the Home page and hover over Photos – your most recently uploaded Photos will be displayed here. If the upload was successful, you can click on the picture directly from here and navigate back to where it’s being stored on your Photos page.
We’re continuing to build out the functionality of our product. If none of the above helped you to locate your photo, please Contact Us to reach out to our Support Team.